FAQ / Q&A - Payment Terms

Payment Terms – FAQ

What payment methods do you accept?

We accept the following payment options:
• Interac e-Transfer to accounting@umake.ca
• Credit card payments through Stripe on duform.app
All invoices and payment links appear directly in your duform.app customer portal.

Are orders COD?

Yes. All orders are COD online, meaning payment must be completed before production begins.

Can I apply for Net-30 payment terms?

Yes, Net-30 terms are available for approved business accounts. To qualify, you must:
• Complete at least 5 paid orders with uMake
• Provide one trade reference
• Pass a credit check and approval process
Once approved, your Net-30 terms will automatically apply to future orders.

How do I pay via Interac e-Transfer?

Send Interac payments to:
accounting@umake.ca
Please include your order number in the message field so we can match the payment quickly.

Can I pay by credit card?

Yes. Credit card payments are processed securely through Stripe in your duform.app checkout. Stripe is PCI-compliant and fully encrypted.

When is payment due?

If you are not on Net-30 terms, payment is due at checkout.
Production begins only after payment is received.

Is there a minimum order amount?

No. There is no minimum order, and payment terms apply the same to all order sizes.

Who do I contact for billing or payment questions?

You can reach our accounting team at:
📧 accounting@umake.ca