Terms & Conditions

Website

uMake.ca is an online manufacturing platform, that works with designers, transforming their digital plans into manufactured goods.

Designers retain ownership of all their intellectual property rights for their products and product plans. Apart from a limited license to display the products and product plans on our website, we are not given any interest in them.

These terms of use apply to your use of the uMake website, our services and operation of uMake.ca accounts. You need ensure that you have familiarised yourself with these terms prior to using the uMake.ca website. By entering the uMake.ca website, you acknowledge that you understand and agree to be bound by these terms. If you have any questions about these terms, the uMake.ca website or the services, please contact us.

We may change these terms from time to time at any time by posting the amended terms. All changes will become effective from the date that they are posted and shall be deemed to have been accepted by all users of the uMake.ca website as from the time and date that they are posted.

In these terms, we refer to: the creator of products and/or product plans as the ‘designer’; ‘you’; or ‘your’; as appropriate; the seller of products and/or product plans as the ‘seller’; ‘you’; or ‘your’; as appropriate the buyer of products and/or product plans as the ‘buyer’; ‘you’; or ‘your’; as appropriate; uMake.ca as ‘uMake.ca’; ‘us’; ‘we’; or ‘our’; uMake.ca as our ‘website’.

Your use of our website is also subject to the Privacy policy.

How uMake.ca works for designers and sellers

Designers must open a uMake.ca account to access our manufacturing services. Opening an account is free.

uMake.ca provides designers with an online place to make their products and product plans.

IMPORTANT: Any products, product plans and content that you submit for upload to the website must be your own original work or you must have the explicit permission of the creator to use it in the way you are.

Manufacturing your products and product plans

Designers may request a quote or place an order for the manufacture of any quantity of the designer’s or seller’s design (or components for assembly).

Once you have placed an order, it may not be cancelled by you without our agreement. A cancellation fee of costs incurred or $25CAD may apply.

We will then make and ship the products to you or to whomever you require them to be shipped.

Manufacture

Nothing in these terms entitles you to return the products as being surplus to your needs, or for any other reason other than as set out herein.

We warrant only that the products manufactured by us meet your specifications and are manufactured in accordance with usual processes and standards. We do not guarantee that the product will be fit for any particular purpose.

Where the products are defective, you must provide us with full particulars of the product order, the nature of the defect and such other details as we may require. Do not return the products to us unless we request you to do so.

Where any claim is made against us, we may in our absolute discretion choose to replace the products or to refund the cost to you.

Any warranty claims must be made as soon as the defect is reasonably apparent and in any event, no later than 30 days after shipping of the products to you.

Shipping

While we will make best efforts to ship products to designers, sellers and buyers by the indicated date, we are not responsible for delay in shipping or failure to ship. no our customer service team no later than 30 days after receipt of products (refer to our returns policy below). We do not accept liability for any claims made after that time.

Shipping is complete when the products reach the address you have specified for shipping.

Returns

uMake.ca offers a 3o day free replacement policy to designers on all products made and shipped direct from us to designers, if you’ve received your creation from us and it’s not exactly what you ordered.

We will not replace goods because there is a problem with the product plan, your choice of materials or they don’t turn out as you expect. You should expect to have several attempts before you perfect your design. Prototyping and refining product plans is an integral part of the uMake.ca