FAQ

Have a Question? Let us answer it for you?

How long does it take to receive a quote?

uMake typically responds same day as the request or in the next 24 hours.

How does uMake quote a job?

Once uMake receives your order request, uMake will calculate the time on machine and material cost for CNC machining, laser cutting / engraving or multi surface printing – Your request must include: file, material required, its thickness and the quantity needed.

What is the biggest size I can make?

uMake can laser cut / engrave up to 60″x 120″, CNC machine up to 50″x 100″, multi surface print up to 23 1/2″ x 53″.

Can I do a test piece or sample?

Of course, uMake has a setup fee of $35 so if you need a sample, we change 35$, then once you advance to production, we reimburse 50% of the sample charge.

Do you ship?

We ship throughout USA and Canada with Canada Post and USPS. We can use other carriers if requested by the customer. For local Montreal customers, we offer a flat rate of 10$ for courrier.

How fast do uMake process orders?

uMake typically process orders in 2 business days.?But for higher quantities production can be done within 1 week.

Do I have to make an appointment to visit?

Unfortunately since uMake is a small team, it is hard for us to take time out of production for unplanned visits. We are more then happy to meet with customers but it has to be scheduled.

Do I need to bring my own material or do you provide it?

uMake hold a lot of acrylic / plastics and engineered timber in stock but specialty materials like specific textiles, exotic wood, specialty polymers are to be provided by customers.